Patient Info

Welcome to New Beginnings Ob/Gyn, PC. Dr. Brenda J. Hines and staff would like to thank you for choosing our practice to take care of your gynecological and obstetrical needs. To make sure your appointments go as smoothly as possible, please carefully read the information below.

Appointments

If you are a new patient, please print out the new patient paperwork (3 forms), located here, and bring the completed forms with you to your appointment.  We ask that all new patients arrive at least 30 minutes prior to your scheduled appointment to fill out other necessary information in the office.  If the patient is a minor, a responsible adult must be present for the first visit in order to give written consent for the minor to receive medical care from the practice.

We now have self check-in available.  Please have your photo ID and insurance card ready at EVERY appointment.  Also find out which lab your insurance requires you to use.  Otherwise you will get the bill for any lab tests.  Per your insurance carrier, we require the collection of co-payments at the time of service. We accept checks, cash, and major credit cards.

Missed Appointments

Please assist us by being on time for your appointment. A delay in your arrival could result in the need to reschedule your appointment.  If for any reason, you are unable to keep your appointment, please call the office at (540) 370-4380 at least 24 hours in advance.  Our office enforces a $35.00 fee for any appointments not cancelled or rescheduled prior to your appointment time.

Payments

Per your insurance company, we are required to collect co-payments, co-insurance and deductible amounts.  If you have difficulty paying in full, please contact our billing office at (540) 376-8307 to discuss making payment arrangements.  If a personal check is returned for non-sufficient funds, you will be responsible for a $35.00 returned check fee as well as the original amount.  This must be paid in full by cash, money order or credit card.

We Now Accept Care Credit
Care Credit is a credit card that provides special financing options and monthly payment plans to finance your health and wellness expenses for you and your family.  Click on learn more to discover how Care Credit can help you and to estimate your monthly payments.  By clicking apply now, you will be taken directly to the application for our practice.

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Prescription Refills

If you would like to request a refill on your current prescription, you must contact your pharmacy and ask that they ePrescribe the refill request to our office.  We are no longer accepting verbal requests from the patient or requests sent by fax from the pharmacy.  Please note that any prescription refill is subject to the provider’s approval.

Information and Insurance Changes

It is important that you maintain updated records in our office.  If any of your personal information such as address, phone number(s) or insurance plan changes, please contact us.  If your insurance plan changes, please check to ensure that we are currently accepting your new insurance.  Remember that your insurance coverage is a contract between you and your insurance company.  You are ultimately responsible for payment of your account and knowledge of what your insurance policy covers.

Privacy

Your medical record is strictly private.  We do not reveal information regarding your health to your employer, friends or relatives without your written permission.  We only release records with your signed consent or where required by law.  Your signed consent is also required if you want a personal copy of your records. We are compliant with the HIPAA (Health Insurance Portability & Accountability Act) privacy rules and have a published “Notice of Privacy Practices” available in our office.

Accepted Insurances

Aetna (excluding Health Exchange Program [HCA])
Anthem BC BS (PPO only)
Beech Street
CareFirst (PPO only)
Cigna
Coventry Health
Federal BC BS
First Health
Great West
Healthkeepers (through Anthem)
Humana
MAMSI
MDIPA
Medicaid
Medicare
One Net
Optima Health
Optimum Choice
PHCS
Sentara
Tricare (Prime and Standard)
Tricare for Life
United Healthcare
Virginia Health Network

If you do not see your insurance listed above, please contact our office to see if we are currently participating with your insurance company.

We accept patients who do not have insurance.  Please contact our office to get the rates for a “self-pay” office visit.